Expectation Management and Empowerment in Professional Firms
This quote from Charles Kettering (American inventor) could not be more true.
Giving someone the benefit of the doubt is showing generosity.
If I can believe the best in my people, regardless of my past disappointments, I am on the right track.
If I can look past your "lesser talents", despite previous mistakes, we are making progress.
If I can see "magic" in every person, I am laying a solid foundation for achievement.
John Maxwell (American leadership author) said:
"The people's capacity to achieve" is determined by their leader's ability to empower. "