Expectation Management and Empowerment in Professional Firms

By Leander J. Opperman, Strategist, Leadership Coach, Inspirer

This quote from Charles Kettering (American inventor) could not be more true.

Giving someone the benefit of the doubt is showing generosity.

If I can believe the best in my people, regardless of my past disappointments, I am on the right track.

If I can look past your "lesser talents", despite previous mistakes, we are making progress.

If I can see "magic" in every person, I am laying a solid foundation for achievement.

John Maxwell (American leadership author) said:

"The people's capacity to achieve" is determined by their leader's ability to empower. "